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Terms and Conditions

Welcome to Storyversity ™

Storyversity™ is a trading name adopted by Settle Stories Ltd.

All rights and remedies remain reserved. In the event that Storyversity transfers to an independent legal entity then all intellectual property will transition to Storyversity Ltd. We are delighted that you have chosen Storyversity™ to help with your on-line educational or training needs. The following pages create the terms and conditions of a contract between you and us which covers: (a) your use of our website; and (b) how we make our learning program available to you.

Whilst the full terms and conditions of this contract are set out further below, we have summarised the key terms of the contract as follows. Please note that this summary does not form part of our contract and if there is any conflict then you will need to rely on the contract itself.



  1. We are licensed to use all the content on our website. Generally, the content is owned by the Artists and Presenters, but we control access to it. We ask that you please respect the content. 
  2. You are not allowed to commercialise our website or the content on it (i.e., you are not allowed to make money or attract advertising to another business by using our website).
  3. You can share our Homepage URL with others but if you only link to part of our website or copy and paste parts of it you have to acknowledge where the content comes from.
  4. We are not responsible for the content or any viruses etc on sites that we may link to.
  5. You are not allowed to develop, support or use software, devices or scripts to scrape the content on the website.
  6. We comply with all relevant laws on Privacy and Data Protection. In general, this means that we will only collect or process personal information for specific and lawful purposes, we won’t collect more than we need for those purposes or keep it for longer than necessary, we’ll do our best to keep it accurate, and we’ll keep it as safe as we can. Please see our Privacy Policy for more details.


  1. You need to be aware that the Content Associates may have their own terms, policies and procedures regarding your eligibility to participate in our courses. If you do not meet those criteria, you will not be permitted to register for them on our platform.
  2. If you are given any credit or certification for a course from our Content Associates, that will be the entire responsibility of our Content Associates and you should contact them if you experience any issues with obtaining your certificate. If you have paid for a Storyversity™ certificate and experience any concerns accessing the certificate, contact
  3. You may only use the content on our platform for your own personal or business learning and you are not allowed to adapt it or distribute any of it to anybody else.
  4. You may be able to post your own content on our site. We don’t make any claim to ownership of that content, but you do give us a licence to use, display, exploit and sublicense it for any purposes associated with the provision of the website or the course. You are responsible for making sure the content of what you post do not infringe the copyright or other rights of third parties, and you may be liable to them and to us for any loss or damage that they or we suffer for content you publish which infringes the rights of others.
  5. The content we provide on our platform is owned by us or by the Content Associates. You have no rights over that content except as provided in the contract. All content provided for the Storyversity™ platform remains fully copyrighted and the intellectual property of Storyversity™ and the originating Content. All audio-visual film recordings and their content is protected by copyright and remains the intellectual property of Settle Stories Ltd. All content from curated material provided by our Content Associates is licenced to Settle Stories Ltd to be distributed across the Storyversity™ platform and is protected by copyright and remains the intellectual property of The Content Associates.
  6. You have access to Single Courses from the date of purchase for: (i) a minimum of 48 months; or (ii) as long as you have access to the content (whichever is longer). You have access to Subscriptions from the date of purchase for: (i) a minimum of 12 months; or (ii) as long as you have access to the content.


The following terms and conditions (the “Terms”) apply to our provision and your use of the information, services and materials (“Online Content and Courses”) through the Storyversity™ website (the “Website”) including you visiting and browsing the Website (being a “Visitor”) and registering with Storyversity™ as a student (a “Learner”).
These Terms should be read alongside, and are in addition to our policies, including our Privacy, Cookies and Cancellation and Refund policies (the “Policies”). Please read these Terms carefully. These Terms are not negotiable. If you do not agree to them, you must stop using the Website and the Online Content and Courses immediately.


In these Terms & Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Contract” means a contract for the purchase of a Subscription to access Paid Content, as explained in Clause 6;
“Data Protection Legislation” means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended;
“Paid Content” means the digital content sold by Us through Our Sites
“Subscription” means a subscription to Our Site providing access to Paid Content;
“Subscription Confirmation” means Our acceptance and confirmation of your purchase of a Subscription;
“Subscription ID” means the reference number for your Subscription; and
“We/Us/Our” Means Settle Stories Ltd a company incorporated in England & Wales (registered number [enter number]) whose registered address is [enter address.
“Content Associates” Means the professional third-party Artists and Presenters and their materials curated and licenced by Storyversity™
“Course Provider” Means Storyversity™ curation, delivery and provision of course content and its deployment.
“Learner or Visitor” Means references to you as a Visitor or Learner or your experience.

If you have any questions about these Terms or wish to contact us for any reason please click on “support” and select “contact support”, which can be found on the Website.


  • 2.1 You may be required to register with Storyversity™ in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian.
  • 2.2 By using this Website and the Online Content and Courses, you confirm that you have read, agree and are in compliance with these Terms and the Policies (each as amended from time to time). Use of the Website and access to the Online Content and Courses by anyone under the age of 13 is strictly prohibited.
  • 2.3 Your use of and access to this Website and the Online Content and Courses are subject to the following conditions (“Acceptable Use Conditions”), and you agree that failure to comply with any one of the Acceptable Use Conditions will constitute a breach of these Terms. The Acceptable Use Conditions are as follows
  • 2.3.1. You agree to use the Website and access the Online Content and Courses only for lawful purposes and your use of the Website and Online Content and Courses is in no way unlawful or fraudulent and does not have the intention or effect of damaging us or our Content Associates either reputationally or financially.
  • 2.3.2 You agree not to use or access the Website or the Online Content and Courses for the purpose of contacting, harming or attempting to harm minors in any way.
  • 2.3.3. You agree not to distribute all or any part of the Website or Online Content and Courses in any medium without our prior written consent, unless such distribution is offered through the functionality of the Website and permitted by these Terms including, without limitation, under paragraph 6.11.
  • 2.3.4. You agree not to alter or modify any part of the Website or the Online Content and Courses.
  • 2.3.5. You agree not to access the Website or Online Content and Courses through any technology other than the software provided by us or enabled via APIs or other generally available third-party web browsers such as Chrome, Firefox or Safari. You may enable or log in to the Service via various online third-party services, such as social media and social networking services like Facebook or Twitter or LinkedIn.
  • 2.3.6. You agree not to (and will not attempt to) circumvent, disable or otherwise interfere with any security related features of the Website or any features that: (i) prevent or restrict use or copying of content; or (ii) enforce any limitations on you, the use of the Website or access to the Online Content and Courses.
  • 2.3.7. You agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • 2.3.8. You agree not to use or access the Website or Online Content and Courses for any commercial uses or for the benefit of any third party, including but not limited to:the sale of access to the Online Content and Courses or any associated content.the solicitation of business in the course of trade or in connection with a commercial enterprise; and the solicitation of any Visitors or Learners of the Website with respect to their content for commercial purposes.
  • 2.3.9. You agree to use the Website and access the Online Content and Courses in a way which does not infringe the rights of third parties or restrict or prevent anyone else’s use and enjoyment of the Website, Online Content and Courses.
  • 2.3.10 You agree not to ask for, collect or harvest any personal data of any Visitor or Learner of the Website or Online Content and Courses.
  • 2.3.11 You agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes.
  • 2.3.12 You will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website (including without limitation the Online Content and Courses) for any other purpose other than as permitted by these Terms without our prior written consent.
  • 2.3.13 You agree not to use the Website or the Online Content and Courses in any manner intended to damage, disable, overburden or impair any Storyversity server or the network(s) connected to any Storyversity server, or infringe any requirements, procedures, policies or regulations of any servers or networks connected to the Website.
  • 2.3.14. You agree not to use any high volume, automated, or electronic means to access the Website or the Online Content and Courses (including without limitation robots, spiders or scripts).
  • 2.3.15. You agree not to frame the Website or the Online Content and Courses, place pop-up windows over its pages, or otherwise affect the display of its pages.
  • 2.3.16. You agree not to access or attempt to access any other Visitor or Learner’s account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited to misrepresenting your affiliations with a person or entity, past or present.
  • 2.3.17. You agree not to force headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website; and
  • 2.3.18. You agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms and the Policies.
  • 2.4 You agree to comply with these Terms in relation to any Learner Content (as defined in paragraph 6.1 below) provided by you in connection with the Online Content and Courses and in connection with the ability to post messages (as further detailed in paragraphs 6.6 to 6.9 below).
  • 2.5 We grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases.
  • 2.6 You acknowledge and agree that the form and nature of the Website and Online Content and Courses which we provide may change from time to time without prior notice to you.
  • 2.7 Whilst we do all we can to ensure that the Online Content and Courses are of a high standard, you understand and acknowledge that, in using the Website and Online Content and Courses, you may be exposed to content from the Artists and Presenters that is factually inaccurate, offensive if taken out of context, indecent to certain people, or otherwise objectionable to you. We are not responsible (legally or otherwise) for any claims you may have against us in relation to this type of content.
  • 2.8 You acknowledge and agree that we may stop (permanently or temporarily) providing the Website, Online Content and Courses (or any part of the Online Content and Courses) to you or to Learners generally for whatever reason, at our sole discretion, without prior notice to you.
  • 2.9 You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences of that breach (including, but not limited to, any loss or damage which we or any third party may suffer).
  • 2.10. The Service may include certain services that are available via a mobile device, including;
  • 2.10.1. the ability to upload content to the Service via a mobile device,
  • 2.10.2. the ability to browse the Service and the Site from a mobile device and
  • 2.10.3. the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”).
  • 2.10.4. To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. In using the Mobile Services, you may provide your telephone number.
  • 2.10.5. By providing your telephone number, you consent to receive calls and/or SMS, MMS, or text messages at that number. We may share your phone numbers with our affiliates or with our service providers (such as customer support, billing or collections companies, and text message service providers) who we have contracted with to assist us in pursuing our rights or providing our Services under these Terms of Service, our policies, applicable law, or any other agreement we may have with you.
  • 2.10.6. You agree these parties may also contact you using autodialed or pre- recorded calls and text messages, as authorised by us to carry out the purposes we have identified above, and not for their own purposes. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Storyversity account information to ensure that your messages are not sent to the person that acquires your old number.


  • 3.1. Any Visitor can view the Website, but in order to participate fully in all activities on the Website and take part in the Online Content and Courses, you must register for a personal account on the Website (a “Learner Account”) by providing a name, an email address and a password. You agree that you will never divulge or share access or your access information to your Learner Account with any third party for any reason.
  • 3.2. In setting up your Learner Account, you may be prompted or required to enter additional information, including date of birth, location and any other information that will help other Learners get to know you and help us to tailor the services to suit you.
  • 3.3. You undertake to us that all information provided by you in relation to your Learner Account is and will continue to be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete. It is your responsibility to keep your Account details safe.
  • 3.4. By registering with Storyversity for a Learner Account, you agree (in addition to the Acceptable Use Conditions above) that you:
  • 3.4.1. are, and will continue to be, registered for the Website only once and will not set up multiple Learner Accounts;
  • 3.4.2. will not let anyone else use your Learner Account.
  • 3.4.3. will not cheat on any assignment or exam relating to the Online Content and Courses, nor share solutions to homework assignments or exams; and
  • 3.4.4. will notify the administrators of the relevant Online Content and Courses (the “Course Administrator”), immediately if you become aware of any other Learner cheating or breaching these Terms.
  • 3.5. If you are disqualified for any reason under paragraph 3.4.1, 3.4.2 or 3.4.3, we may prohibit your access or revoke your access temporarily or stop your participation in the Online Content and Courses. A dispute can be raised via the Feedback procedure


  • 4.1. We offer a Monthly or Annual subscription to access the courses. We also offer one-off payments to access Single Courses. We may from time to time change Our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 14 business days before the change is due to take effect. If you do not agree to such a change, you may cancel the Contract as provided within this Contract.
  • 4.2. Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content. However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.
  • 4.3. In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Paid Content. If We do so, We will inform you at least 14 business days before the changes are due to take effect. If you do not agree to the changes, you may cancel the Contract as provided in this agreement.
  • 4.4. Where any updates are made to Paid Content, that Paid Content will continue to match Our description of it as provided to you before you purchased your Subscription to access the Paid Content. Please note that this does not prevent Us from enhancing the Paid Content, thereby going beyond the original description.
  • 4.5. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. [All pricing information is reviewed and updated every 30 business days. Changes in price will not affect any order that you have already placed.
  • 4.6. All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, We will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the Subscription at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within 14 business days we will treat your order as cancelled and notify you of this in writing.
  • 4.7. If We discover an error in the price or description of your Subscription after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens. If We inform you of such an error and you do wish to cancel the Contract please contact Us as described in this agreement.
  • 4.8. If the price of a Subscription that you have ordered changes between your order being placed and Us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your order. Subsequent Subscriptions [and renewals] will be charged at the new price.
  • 4.9. Prices on Our Site are shown both exclusive of and inclusive of VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
  • 4.10. Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged when We process your order and send you a Subscription Confirmation and not more than 14 business days before each renewal date.
  • 4.11. Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).
  • 4.12. We accept the following methods of payment on Our Site:
  • 4.12.1. PayPal;
  • 4.12.2. Stripe;
  • 4.12.3. If you do not make any payment due to Us on time, We will suspend your access to the Paid Content. For more information, please refer to sub-Clause 8.4.
  • 4.12.4. If you do not make payment within 14 business days of Our reminder, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.
  • 4.12.5. If you believe that We have charged you an incorrect amount, please contact Us at as soon as reasonably possible to let Us know. You will not be charged for Paid Content while availability is suspended

5. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the homepage of the site without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact us by email at

6. Use of Communications Facilities

  • 6.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
  • 6.1.1 You must not use obscene or vulgar language;
  • 6.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • 6.1.3 You must not submit Content that is intended to promote or incite violence;
  • 6.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
  • 6.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  • 6.1.6 You must not impersonate other people, particularly employees and representatives of Storyversity or Our affiliates; and
  • 6.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
  • 6.2 You acknowledge that Storyversity reserves the right to monitor any and all communications made to Us or using Our System.
  • 6.3 You acknowledge that Storyversity may retain copies of any and all communications made to Us or using Our System.
  • 6.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

7. Accounts

  • 7.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
  • 7.1.1 all information you submit is accurate and truthful;
  • 7.1.2 you have permission to submit Payment Information where permission may be required; and
  • 7.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
  • 7.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
  • 7.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
  • 7.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

8. Termination and Cancellation of Accounts

  • 8.1 Either Storyversity or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
  • 8.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

9. Services, Pricing and Availability

  • 9.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Storyversity correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 10.7 for incorrect Services.
  • 9.2 Where appropriate, you may be required to select the required Plan of Services.
  • 9.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
  • 9.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
  • 9.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

10. Orders and Provision of Services

  • 10.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Storyversity and you.
  • 10.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
  • 10.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
  • 10.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
  • 10.2.3 Relevant times and dates for the provision of the Services;
  • 10.2.4 User credentials and relevant information for accessing those services.
  • 10.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
  • 10.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
  • 10.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
  • 10.6 Storyversity shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
  • 10.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
  • Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
  • 10.8 Storyversity provides technical support via our online support forum and/or phone. Storyversity makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

11. Cancellation of Orders and Services

We want you to be completely satisfied with the Products or Services you order from Storyversity. If you need to get in touch regarding your order please email You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.

  • 11.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Storyversity and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
  • 11.2 As specified in sub-Clause 13.5, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
  • 11.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
  • 11.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
  • 11.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.

12. Privacy

Use of the Website is also governed by Our Privacy Policy ( which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

13. How We Use Your Personal Information (Data Protection)

  • 13.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
  • 13.2 We may use your personal information to:
  • 13.2.1 Provide Our Services to you;
  • 13.2.2 Process your payment for the Services; and
  • 13.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
  • 13.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
  • 13.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

14. Disclaimers

  • 14.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
  • 14.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
  • 14.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
  • 14.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

15. Changes to the Facilities and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

16. Availability of the Website

  • 16.1 The Website is provided “as is” and on an “as available” basis. Storyversity uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
  • 16.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

17. Limitation of Liability

  • 17.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
  • 17.2 Nothing in these Terms and Conditions excludes or restricts .
  • 17.3 Nothing in these Terms and Conditions excludes or restricts Storyversity's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
  • 17.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

18. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

19. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

20. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Storyversity.

21. Communications

  • 21.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
  • 21.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

22. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Storyversity shall be governed by and construed in accordance with the Law of England and Wales.